Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how City Kitchen & Bath collects, uses, shares, and protects information when you visit citykitchenandbath.com, submit a form, call, text, email, or otherwise interact with our remodeling team.

This policy applies to website visitors, estimate inquiries, showroom leads, project communication, and support requests. By using this website, you agree to the practices described below.

2. Information We Collect

We collect information you provide directly and information collected automatically through website technologies.

• Contact details: name, email, phone number, property address, city, ZIP code.
• Project details: room type, scope notes, budget/timeline preferences, photos or files you choose to share.
• Communication records: messages, call notes, appointment details, and support conversations.
• Technical and usage data: IP address, browser type, device information, referral pages, pages viewed, and interaction timestamps.
• Marketing preferences: opt-in and opt-out records for email, phone, and SMS communications.

3. How We Use Information

City Kitchen & Bath uses collected information to operate, improve, and secure our services.

• Respond to estimate requests and schedule design consultations.
• Prepare and follow up on project discussions, proposals, and appointments.
• Provide customer service, project updates, and requested communication.
• Improve website experience, page performance, and lead quality.
• Detect abuse, fraud, and technical issues and maintain security controls.
• Comply with legal obligations, enforce terms, and maintain business records.

4. Calls, Text Messages, and Email

If you submit your phone number or contact us directly, you consent to receiving project-related calls, texts, and emails from City Kitchen & Bath. Message frequency varies by your request and project stage.

You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact us directly. Opting out may limit our ability to send appointment or project updates by text.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to remember preferences, measure performance, and understand how users interact with pages and forms.

We may use analytics and tag tools (for example, page analytics, conversion tracking, and campaign attribution) and may use advertising technologies for remarketing audiences.

Most browsers allow you to block or delete cookies. Disabling cookies may affect some website functionality.

6. How We Share Information

We do not sell personal information. We share information only as needed to run our business and serve your request.

• Service providers that support hosting, analytics, CRM, communication, scheduling, and website operations.
• Financing or partner tools only when you choose to engage with those tools.
• Professional advisors or legal authorities when required by law or to protect rights, safety, or property.
• Business transition scenarios such as merger, acquisition, or asset transfer, subject to applicable law.

7. Data Retention

We keep information only as long as needed for legitimate business, operational, legal, accounting, or dispute-resolution purposes.

Retention periods vary by record type, project lifecycle, and legal requirements. When no longer needed, records are deleted or de-identified where practical.

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No website, network, or storage system is guaranteed to be 100% secure. You share information at your own risk.

9. Your Choices and Privacy Rights

You may request access, correction, or deletion of personal information we maintain, subject to legal and business exceptions.

You may also request that we limit marketing communication channels. We may still contact you for active project or transactional purposes when necessary.

10. Third-Party Sites and Embedded Content

This website may link to third-party sites, tools, maps, videos, or financing providers. Their privacy practices are independent from City Kitchen & Bath and governed by their own policies.

11. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised Last Updated date.